Monitoring of our impartiality guarantees our claim. Therefore DEKRA Testing and Certification has established a committee from the circles interested in its work. This committee is constituted of representatives of manufacturers, operators and users, of science and research as well as of the market surveillance. This committee meets at regular intervals and discusses al open issues concerning the impartiality and quality of DEKRA Testing and Certification.
DEKRA Testing and Certification is mainly financed by its testing and certification activities.
Once we have received your e-mail, we will then consult our records and pass your complaint on to the manufacturer. Of course, this will be handled anonymously. After the company has responded, we will inform you writing on the further development regarding your complaint.
Projects in 40 countries: Germany, EU countries, Central and Eastern Europe, CIS countries, Asia, Africa, Central and South America, Australia