Monitoring of our impartiality guarantees our claim. Therefore DEKRA Testing and Certification has established a committee from the circles interested in its work. This committee is constituted of representatives of manufacturers, operators and users, of science and research as well as of the market surveillance. This committee meets at regular intervals and discusses al open issues concerning the impartiality and quality of DEKRA Testing and Certification.
DEKRA Testing and Certification is mainly financed by its testing and certification activities.
You want to complain about a product that has been certified by us? Then contact us by writing an e-mail to this address: email@example.com .
Once we have received your e-mail, we will then consult our records and pass your complaint on to the manufacturer. Of course, this will be handled anonymously. After the company has responded, we will inform you writing on the further development regarding your complaint.
The same applies to certifications in the IECEx Scheme. If you consider that an ExTR or QAR issued by us is incorrect or issued by mistake please inform us as soon as possible. Upon your notice we will review the case immediately. If we achieve a different result than you within the review process but another ExCB agrees with your opinion you can submit the case to the IECEx Appeals Committee (www.iecex.com) for decision.
You are not satisfied with our services as a certification body or you would like to raise an objection? We seek to continuously improve our services and to solve any issues together with you. Please send your complaint or objection to this e-mail address: firstname.lastname@example.org . We will then examine your matter without prejudice, process it and provide you with a written response.
Projects in 40 countries: Germany, EU countries, Central and Eastern Europe, CIS countries, Asia, Africa, Central and South America, Australia